Shipping policy

Shipping Policy

Shipping

Orders are processed and shipped Monday through Saturday during normal business hours.

We offer free, fully insured shipping on all orders. Shipments are sent via trusted carriers such as FedEx, UPS, or DHL Express, depending on your location and the shipping method available.

  • In-stock items: Ship within 1–2 business days

  • Custom and made-to-order items: Please allow 10–25 business days for production before shipment, depending on the complexity of your order.

Once your order has been shipped, you will receive a confirmation email with your tracking information so you can monitor your delivery.

For security purposes, all shipments require an adult signature upon delivery. Please ensure someone is available to receive your package.

If you have any questions regarding your order, please contact us at info@ttbjewelry.com and include your order number, full name, and a phone number where we can reach you.

Processing Time

Processing time depends on the item purchased:

  • In-stock pieces: Typically ship within 48 hours

  • Custom and made-to-order pieces: Require approximately 3–4 weeks to complete before shipment

Orders begin processing once payment has been successfully authorized and confirmed.

Please note that payment verification may occasionally take an additional 24–48 hours, depending on your payment provider or financial institution.

International Shipping

We proudly ship to customers worldwide.

International delivery times vary by destination and customs processing. While we strive to deliver your order as quickly as possible, TTB Jewelry is not responsible for delays caused by customs clearance, weather, carrier disruptions, or other circumstances outside of our control.

Customs Duties & Import Taxes

International orders may be subject to customs duties, import taxes, VAT/GST, brokerage fees, or other government-imposed charges upon arrival in the destination country.

These charges are not included in the purchase price or shipping cost and are the sole responsibility of the customer.

TTB Jewelry does not collect, calculate, or control these fees. They are determined by your country's customs authorities.

If an international shipment is refused, abandoned, or returned due to unpaid customs charges, incorrect shipping information, or failure to accept delivery, any shipping costs, return shipping fees, customs charges, or carrier fees incurred will be deducted from any eligible refund.

For additional information regarding import fees, please contact your local customs office before placing your order.

Lost, Delayed, or Damaged Shipments

Every shipment is fully insured while in transit.

If your package arrives damaged, appears to have been tampered with, or is lost during transit, please contact us within 48 hours of delivery (or the expected delivery date for lost packages) so we can begin an investigation with the carrier.

Claims are subject to the carrier's investigation and insurance approval.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

TTB Jewelry is not responsible for delays or additional shipping charges resulting from incorrect or incomplete addresses provided at checkout.

If an order has not yet shipped, we will make every effort to update the shipping address upon request, but we cannot guarantee changes once processing has begun.

Order Changes & Cancellations

Because many of our products are custom-made and begin production shortly after an order is placed, we are unable to cancel, modify, or change orders once they have been submitted.

Please carefully review your order details, shipping address, ring sizes, chain lengths, and customization requests before completing your purchase.

We are committed to providing a secure, reliable, and seamless shipping experience. If you have any questions before or after placing your order, our team is always happy to help. Please contact us at info@ttbjewelry.com.