Refund policy

Refund & Return Policy

Thank you for choosing TTB Jewelry. We take pride in the quality, craftsmanship, and attention to detail that goes into every piece we create. Many of our items are made-to-order or custom manufactured specifically for each customer. Please review our return and refund policy carefully before placing your order.

Returns Accepted For

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect item due to our error, you may request a repair or exchange within 10 days of the delivery date.

We do not offer refunds; however, if the issue was caused by TTB Jewelry, we will repair the item or replace it at no additional cost.

To initiate a claim, please email info@ttbjewelry.com within 10 days of delivery and include:

  • Your full name

  • Order number

  • A detailed description of the issue

  • Clear photos of the item and packaging (if applicable)

Claims submitted more than 10 days after delivery will be considered final, and the item will no longer be eligible for repair or exchange under this policy.

Returns & Refunds Are Not Accepted For

Custom Orders & Deposits

All custom jewelry orders are final sale and non-refundable.

All deposits made toward custom orders are non-refundable. Your deposit reserves your place in our production schedule and allows our team to begin work immediately, including but not limited to:

  • Design consultation and concept development

  • CAD design and revisions

  • Sourcing gemstones, diamonds, precious metals, and other materials

  • Manufacturing preparation

  • Production of your custom piece

By placing a custom order and paying the required deposit, you acknowledge and agree that these services begin shortly after your order is placed. Because costs are incurred immediately, deposits cannot be refunded once work has begun.

Any additional payments made toward a custom order are also non-refundable once production has started.

Solid Gold Pieces

Due to their high intrinsic value and made-to-order nature, all solid gold jewelry is final sale and cannot be returned or refunded.

Earrings & Grills

For hygiene and safety reasons, all earrings and grills are final sale and cannot be returned or exchanged.

Sizing Issues

Customers are responsible for selecting the correct ring size, chain length, bracelet size, or other measurements before placing an order.

TTB Jewelry is not responsible for incorrect sizing provided by the customer, and returns or exchanges will not be accepted for sizing errors. We may offer resizing services when possible for an additional fee.

Personal Preference

Returns or exchanges will not be accepted due to:

  • Change of mind

  • Personal preference

  • Differences in appearance from customer expectations

  • No longer wanting the item after production has begun

Damage After Delivery

We are not responsible for damage occurring after successful delivery.

This includes, but is not limited to:

  • Scratches

  • Dents

  • Bent components

  • Tarnishing

  • Broken chains or clasps due to misuse

  • Normal wear and tear

  • Damage caused by accidents, improper care, or modifications performed by another jeweler

Professional cleaning, maintenance, and repair services may be available for an additional charge.

Chain & Bail Compatibility

If a pendant bail does not fit an existing chain, or a chain arrives tangled during shipping, this is not considered a manufacturing defect.

We are happy to provide resizing or bail modification services where possible for an additional fee.

Shipping & Restocking

If a repair or exchange is approved due to an error on our part, TTB Jewelry will cover all reasonable shipping costs.

In the rare event that store credit is approved at our sole discretion, the returned item must:

  • Be unworn and in original condition

  • Include all original packaging

  • Pass our inspection upon receipt

Approved store credit returns are subject to a 15% restocking fee.

Unless otherwise agreed in writing, customers are responsible for return shipping costs.

Cancellations

Orders begin processing shortly after they are placed.

Because many of our products are custom-made or manufactured to order, orders generally cannot be canceled once production has begun.

Custom order deposits are non-refundable, and custom orders cannot be canceled once design work, CAD development, material sourcing, or manufacturing has started.

Cancellation requests for in-stock items that have not yet entered processing may be considered at the sole discretion of TTB Jewelry.

Once an order has shipped, it cannot be canceled.

Need Assistance?

If you have any questions regarding your order or this policy, our team is happy to help.

Email: info@ttbjewelry.com

When contacting us, please include:

  • Your full name

  • Order number

  • A description of your inquiry

Thank you for choosing TTB Jewelry. We sincerely appreciate your trust and the opportunity to create jewelry you'll enjoy for years to come.